Terms & Conditions and Refund Policy

Refund Policy

At Affordable Medical Supplies, we are committed to providing quality healthcare and mobility products backed by excellent customer service. If you are not completely satisfied with your purchase, we are here to assist. Please read the following policy carefully before returning any product.

Returns

If you are dissatisfied with an item purchased from one of our stores or through our website, you may request a return, subject to the conditions below.

Return Requirements

To process a return, you must provide:

• Original proof of purchase (Tax Invoice)
• Valid proof of identification
• All original packaging, accessories, manuals, and included components

Products must be returned within 7 (seven) working days from the original date of purchase.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be free from damage or signs of misuse.
• Include all original packaging, which must be unopened, undamaged, and untampered with.
• Be eligible for return in accordance with health and hygiene regulations.

Returns that do not meet these requirements may be declined.

Non-Returnable Products

For health, hygiene, and sanitary reasons, Affordable Medical Supplies cannot accept returns or exchanges on products where the packaging has been opened, removed, damaged, or tampered with.

The following products are non-returnable and non-refundable unless they are found to have a verified manufacturing defect:

• Hernia Belts
• Orthopaedic Supports and Braces
• Toilet Seat Raisers
• Commodes
• Shower Chairs
• Toilet Safety Chairs
• Bunion Splints
• Compression Stockings
• Special Order / Buy-Out Items
• Any other products of a personal nature where hygiene or sanitary considerations apply.

Defective Products

Products found to have a manufacturing defect may be returned within 6 (six) months from the original date of purchase, subject to inspection and approval.

For online purchases, Affordable Medical Supplies may request photographs, videos, or a written description of the fault before authorising the return.

Where applicable, reasonable transport, collection, administration, or handling costs may be charged.

Refunds & Exchanges

Refunds, replacements, exchanges, or store credits are not automatically approved and are subject to inspection and verification by Affordable Medical Supplies.

The decision to approve a refund, exchange, replacement, or credit remains at the sole discretion of Affordable Medical Supplies after assessing the returned product.

Where approved, refunds may be processed by:

• Electronic Funds Transfer (EFT)
• Cash (where applicable)

Please allow 10–14 working days for approved refunds to be audited, processed, and reflected in your bank account.

Warranty

Product Care

All products supplied by Affordable Medical Supplies are intended to be used only for the purpose for which they were designed.

Customers are responsible for ensuring that products are:

• Used correctly and only for their intended purpose.
• Stored appropriately.
• Installed where applicable.
• Maintained in accordance with the manufacturer's instructions.
• Handled in a reasonable and proper manner.

Failure to follow the manufacturer's care and usage instructions may void any applicable warranty.

6-Month Manufacturer's Warranty

Selected Affordable Medical Supplies mobility and rehabilitation products are supplied with a 6-month manufacturer's warranty against manufacturing defects.

Eligible products include, but are not limited to:

• Manual Wheelchairs
• Transit Wheelchairs
• Rollators
• Walking Frames
• Patient Lifters
• Mobility Scooters (where applicable)
• Other eligible mobility and rehabilitation equipment specified at the time of purchase.

A manufacturer's warranty protects you against defects in materials or workmanship that occur during normal use. If a manufacturing defect is confirmed during the warranty period, Affordable Medical Supplies will, at its discretion:

• Repair the product;
• Replace the defective component;
• Replace the product; or
• Offer another suitable remedy.

What the Warranty Does Not Cover

The manufacturer's warranty does not cover:

• Normal wear and tear.
• Tyres, tubes, grips, upholstery, bearings, brake adjustments, or other consumable or wearable components.
• Cosmetic damage such as scratches, dents, fading, or surface marks.
• Damage caused by accidents, misuse, abuse, negligence, or improper storage.
• Damage caused by overloading or using the product outside the manufacturer's recommended specifications.
• Rust or corrosion resulting from environmental exposure or improper storage.
• Damage resulting from unauthorised repairs, alterations, or modifications.
• Damage caused by using non-approved replacement parts or accessories.
• Products used for commercial hire or purposes other than their intended use.

Warranty Claims

To submit a warranty claim, customers must provide:

• The original Tax Invoice or proof of purchase.
• The product for inspection.
• A detailed description of the fault.
• Photographs or videos where requested for online purchases.

All warranty claims are subject to inspection by Affordable Medical Supplies or the manufacturer to determine whether the issue is the result of a manufacturing defect.

If inspection determines that the damage resulted from misuse, accidental damage, neglect, normal wear and tear, improper maintenance, or any circumstance excluded from the warranty, the claim may be declined. Any repair costs, replacement parts, labour, transport, or collection charges in these instances will be for the customer's account.

This manufacturer's warranty is provided in addition to your rights under the Consumer Protection Act and does not limit any statutory rights available to South African consumers.

Limitation of Liability

To the fullest extent permitted by applicable law, Affordable Medical Supplies shall not be liable for any injury, loss, damage, or consequential loss arising from the misuse, improper handling, incorrect installation, unauthorised modification, or unintended use of any product supplied.

Terms & Conditions

Welcome to Affordable Medical Supplies ("Affordable Medical Supplies", "we", "our", or "us"). These Terms and Conditions govern your use of our website and the purchase of products from www.affordablemedicalsupplies.co.za. By accessing our website or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all visitors, customers and users of the website and constitute the entire agreement between you and Affordable Medical Supplies regarding your use of the website and any purchases made through it.

About Affordable Medical Supplies

Affordable Medical Supplies is a South African supplier of medical equipment, healthcare products, mobility aids, rehabilitation products and related medical supplies. Website: www.affordablemedicalsupplies.co.za

Changes to these Terms

We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Any changes become effective immediately upon publication on our website.

It is your responsibility to review these Terms periodically. Continued use of the website following any changes constitutes acceptance of the revised Terms.

Website Availability

While we strive to ensure that our website remains available at all times, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• scheduled maintenance
• software updates
• technical failures
• internet service interruptions
• events beyond our reasonable control

Affordable Medical Supplies shall not be liable for any temporary unavailability of the website.

Customer Accounts

Certain services require you to create an account.

You agree to:

• provide accurate and current information;
• keep your login details confidential;
• notify us immediately if you suspect unauthorized access to your account;
• accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that contain false information or are used in breach of these Terms.

Product Information

We make every effort to ensure that all product descriptions, specifications, pricing and images are accurate. However:

• colours may vary depending on your device;
• product images are for illustration purposes only;
• manufacturers may change specifications without notice.

Affordable Medical Supplies shall not be liable for minor errors, omissions or typographical mistakes.

Pricing

All prices displayed on our website are in South African Rand (ZAR).

Unless specifically stated otherwise:

• Delivery costs are calculated during checkout;
• Prices include 15% VAT where applicable.

Prices may change without prior notice.

Should an obvious pricing error occur due to technical or human error, Affordable Medical Supplies reserves the right to cancel the order and refund any payment received.

Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we may:

• provide an estimated lead time;
• offer a suitable alternative product;
• partially fulfil your order;
• issue a full refund for unavailable items.

Should a refund be required, it will be processed using the original payment method where possible.

Orders

Placing an order on our website constitutes an offer to purchase.

An order is only accepted once payment has been received and confirmed.

Affordable Medical Supplies reserves the right to refuse or cancel any order where:

• stock is unavailable;
• pricing errors exist;
• fraudulent activity is suspected;
• payment cannot be verified;
• incorrect customer information has been supplied.

Payment

We offer secure online payment methods through trusted South African payment providers.

Accepted payment methods may include:

• Credit & Debit Cards
• EFT
• Instant EFT
• PayFast or other approved payment gateways
• Other payment options displayed during checkout

All payment transactions are encrypted using industry-standard security protocols.

Delivery

We currently deliver throughout South Africa.

Estimated delivery times displayed on the website are estimates only and may vary depending on:

• product availability;
• courier operations;
• public holidays;
• weather conditions;
• remote delivery locations.

Ownership and risk pass to the customer upon delivery.

Should a parcel be delayed, damaged or lost during transit, we will work with the courier to investigate the matter. Investigations may take several business days before any replacement or refund can be authorised.

Returns & Refunds

Customer satisfaction is important to us.

If you are not satisfied with your purchase, you may return eligible products within 7 working days from the date of delivery, subject to the following conditions:

The product must:

• be unused;
• be in its original condition;
• include all original packaging;
• include manuals, accessories and documentation;
• be accompanied by proof of purchase.

Unless the item is defective or supplied incorrectly, return shipping costs are the responsibility of the customer.

Certain items cannot be returned due to hygiene and safety regulations, including but not limited to:

• opened personal hygiene products;
• incontinence products;
• medical consumables;
• products specifically ordered or customised;
• any item that has been used or altered.

Refunds will only be processed after the returned goods have been inspected and approved.

Approved refunds will be processed using the original payment method where reasonably possible.

Please refer to our separate Returns & Refund Policy for full details.

Warranty

Certain products supplied by Affordable Medical Supplies are covered by a manufacturer's warranty.

Unless otherwise stated:

• Mobility products are supplied with a 6-month manufacturer's warranty against defects in materials or workmanship.
• Warranty claims do not cover damage resulting from misuse, abuse, accidents, improper maintenance, unauthorised repairs, modifications or normal wear and tear.
• Warranty assessments may require inspection by the manufacturer or supplier before approval.

The warranty applies only to manufacturing defects and does not cover consumable parts or cosmetic wear resulting from normal use.

Proof of purchase is required for all warranty claims.

Privacy

Your privacy is important to us.

Information collected during your use of our website is used solely for purposes including:

• processing orders;
• arranging deliveries;
• customer support;
• warranty administration;
• legal and accounting requirements.

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Please refer to our Privacy Policy for further information.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• remember your preferences;
• improve website functionality;
• analyse website traffic;
• provide relevant product recommendations.

You may disable cookies through your browser settings, although certain website functions may no longer operate correctly.

Intellectual Property

All content appearing on this website, including but not limited to:

• logos;
• trademarks;
• graphics;
• photographs;
• product descriptions;
• videos;
• website design;
• text;
• downloadable materials,

remains the property of Affordable Medical Supplies or its licensors and is protected by South African intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by South African law, Affordable Medical Supplies shall not be liable for any indirect, incidental, consequential or special damages arising from:

• use of the website;
• delays in delivery;
• temporary website downtime;
• incorrect product usage;
• third-party courier delays.

Nothing contained in these Terms limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Affordable Medical Supplies to enforce any provision shall not constitute a waiver of any rights.

Customer Reviews & Feedback

Customers are welcome to submit reviews and comments regarding our products and services.

Affordable Medical Supplies reserves the right to remove or edit reviews that:

• contain offensive or abusive language;
• are defamatory or misleading;
• contain spam or promotional content;
• infringe the rights of others;
• are unrelated to the product or service reviewed.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Affordable Medical Supplies

Website: www.affordablemedicalsupplies.co.za

Email: info@affordablemedicalsupplies.co.za

Phone: 084 238 1212